Support

Denge Labirenti · Türkçe

The ball doesn't move or goes the wrong way

When you start a level, hold the phone however is comfortable and tap Ready; that position counts as flat. If the directions are reversed, invert the horizontal or vertical axis in Settings → Advanced.

My score isn't on the leaderboard

Levels you finish offline wait on your device and are sent automatically when you're back online. If you see "Update the app", install the latest version: when levels are updated, scores from older versions aren't accepted so they don't mix with the new leaderboard.

I'm out of lives

You start with 10 lives; each ball at the top is 2 lives, and with an odd number the last ball shows as half. Each time you hit an obstacle you lose a life, and lives don't refill when a level ends. When you run out, watch a short ad and continue on the same level with 5 lives; after level 10, the ball also continues from where it stopped. From level 10 on, you earn 1 life the first time you finish every 5th level (10, 15, 20…) or when you reach first place on a level's leaderboard; these rewards can take you up to 20 lives (above 10 shows as "+N"; ads and breaks top you up to 5 without removing extra lives). Time spent watching an ad doesn't count toward your level time. If you'd rather not watch ads, take a break: after at least 30 minutes away, your lives are topped up to 5 when you return (the ball starts from the beginning of the level). If you were stuck on a level and come back from a break, your first ball on that level is a ghost. Times finished with the game's free ghost go on the leaderboard. Times finished with help bought in the store (ghosts, extra jumps, ready keys) don't go on the leaderboard or your best times, but the level still counts as completed.

I want to change the app's language

The app opens in Turkish if your phone's language is Turkish, and in English otherwise. You can also choose it in Settings → Language.

I want to change my ad consent choice

In Europe and some US states you can change it in Settings → Privacy options. On iPhone you can turn tracking on or off in Settings → Privacy & Security → Tracking.

I want to change my nickname

Settings → Account → Change nickname. Your scores keep showing under the new nickname.

I deleted and reinstalled the app

When you reinstall on the same device, your account, scores and purchases come back automatically.

I want to delete my account

Settings → Delete my account. Your nickname, all your scores and your purchases are deleted from the server immediately.

I saw an inappropriate nickname

Long-press the nickname on the leaderboard and choose Report.

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